Terms & Conditions

1. Introduction These Terms and Conditions govern the sale of products on this website. By placing an order, you agree to be bound by these terms.

2. Company Information Rosy Roo Unit 63 Basepoint Business Centre Aviation Business Park Enterprise Close Christchurch Dorset BH236NX Email: info@rosyroo.co.uk

3. Products and Pricing Each product is listed in our shop. There is a clear cost price. Any taxes and shipping fees are added before checkout.

4. Orders and Payment Orders are confirmed once payment has been received. Payments are processed securely via our online checkout.

5. Delivery We aim to dispatch orders within 3-5 working days. Delivery times may vary depending on location.

6. Returns and Cancellations You have 14 days from receipt of your order to request a return or cancellation. Items must be returned unused and in their original packaging. Refunds will be processed once goods are received.

7. Faulty or Damaged Items If your item arrives faulty or damaged, please contact us within 7 days so we can arrange a replacement or refund.

8. Privacy We take your privacy seriously. Please refer to our Privacy Policy for details on how we handle your data.

9. Contact Us If you have any questions, please get in touch using the contact details above.